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Resource Management Services, Inc. is proud to bring you
Collection and Recovery SolutionsSM2015 Conference!
Challenges and Opportunities in a Changing World

This content rich educational conference gives the techniques, strategies and resources for maximizing collection and recovery outcomes. Our goal is to enrich the intensity of the conference for the exhibitor, attendee and sponsor alike with an unparalleled learning experience. This is an exclusive gathering of industry professionals like none other!

Senior-level creditors involved in collection, recovery operations, compliance, risk, and strategy are invited to attend this exclusive meeting. Registrations will be accepted on a first-come, first-served basis. If you are a senior level creditor involved in collection and recovery, and are interested in receiving an invitation, please contact us at (562) 906-1101 or E-Mail: Entirely creditor-focused, with exciting presentations by leading creditors. Round table sessions for in-depth peer networking and best practices discussions are just part of an exciting agenda.

The creditor registration fee includes all conference general sessions, conference materials, meals, receptions, admission to the exhibit hall and networking events. In addition, creditors can enjoy the Cyber Cafe and Gourmet Coffee Bar throughout the event. Finally, all creditors are eligible for Friday's laptop drawing and are entered automatically (must be present to win). All registered attendees may book hotel rooms under the CRS2015 room block rate.

Industry vendors are limited, if you would like to attend CRS2015 and your company is not a first party issuer (creditor) please contact us at (562) 906-1101 or E-Mail: Include your company name, the services and/or products you provide and a CRS representative will contact you shortly.

The dress code is business casual. Be comfortable while learning new trends and networking with other attendees. Choose your shoes carefully because you may do a lot of walking. Receptions, Four Seasons style, don't require a tie or jacket, but many elect to wear one or both.

We all need ideas we can trust—ideas that have stood the test of time and can help us achieve success in even the most demanding situations. Tom Morris has an unprecedented ability to bring together the wisdom of the ages in a form that people can use right now. This talk presents a simple, powerful and complete framework of seven universal conditions for deeply satisfying, sustainable excellence in all that we do. His now-famous “7 Cs of Success” have fueled extraordinary results in pockets of excellence around the world, and have never been more important than they are today. In a high-energy and very entertaining session, Tom will reveal the most fundamental tools for personal and institutional greatness and provide a practical guide for their use every day. This talk leaves people with a new, well-grounded enthusiasm and a determination to use the wisdom they’ve been given. Once they’ve heard it, they will never be the same.

Keeping up-to-date with Washington, and the regulatory and legislative changes that affect our world can be a complex, and often difficult task. With Stuart Pratt on the job, however, this can be less painful. His insights into the complex issues, the changes, and the contemplated changes have been well appreciated at past events, and we're especially pleased to have this industry leader returning to share his ideas and knowledge on the current regulatory and legislative trends, and what to expect from Washington.
The CFPB complaint database houses a treasure trove of data, useful not only to enhance the customer experience, but also to detect and predict regulatory, reputational and financial risks. Identify patterns and trends of complaints. Understand when a customer complaint may be a precursor to a previously undefined, emerging risk for your organization. Hear how to use predictive analytic fundamentals to increase your customer satisfaction while reducing the risk to your organization.
The decision to outsource work has been debated for years from a financial perspective, but most complaints about outsourcing are not about the financials, but rather about the employee and customer experience. What else should you be considering in your decision to outsource? Outsourcing has an impact that touches production, financials, retention/attrition, employee morale as well as the customer experience. Being able to recognize and quantify these impacts should help you make an holistic, informed decision.
What’s New at The Consumer Financial Protection Bureau (CFPB) affects every one of us in our Collection and Recovery roles in this industry. Keeping up-to-date is paramount to our success. John McNamara will discuss the current activities and expectations of the Bureau, as well as how to keep up-to-date, and the future direction.

Wednesday - May 6, 2015 - 1:00 PM - 4:00 PM

Located in the Beach Bungalows at Mandalay Beach. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed at the beach. This is a casual event.

Need some answers? Go to faq.html, email us at: or call us at 562-906-1101

Resource Management Services, Inc. is sensitive to anti-trust concerns, and is working with Mr. Oscar Marquis of Oscar Marquis & Associates who will be present throughout the event to help avoid potential anti-trust issues.

This service is being provided as an accommodation to the attendees at the Collection and Recovery Solutions conference to assist with anti-trust issues. For further information, see our Anti-Trust link under Other Information menu tab.

Collection and Recovery Solutions 2015 is an invitation only event, with a limited number of vendors participating as exhibitors and sponsors. Registered exhibitors and sponsors can be identified by their OFFICIAL SPONSOR or OFFICIAL EXHIBITOR logo.




In addition to the quality speakers in our main conference sessions, the Creditors Roundtables on Friday morning give the attendee the opportunity to choose three different Roundtable sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.

The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices.


Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs.

With over 25 years of experience auditing collection agencies and attorneys, Resource Management Services, Inc. enhances their workshop schedule by adding this new "Third Party Vendor Auditing" Workshop. For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations.

CRS2015 and Resource Management Services, Inc. are authorized providers of educational programs for the DBA International’s Debt Buyer Certification Program. Those seeking their Debt Buyer Certification can earn continuing education credits by attending sessions at CRS2015.

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CRS and Collection and Recovery Solutions are service marks of Resource Management Services, Inc.
10440 Pioneer Blvd. #2, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.